Alternative dispute resolution

If you would like to make a complaint, please contact our customer relations team at or call us on 0191 518 6770.

If, for any reason, you are unhappy with our response to your complaint, you can refer
your complaint to utilitiesADR, a division of The Retail Ombudsman, who is authorised
by the Government under the Alternative Dispute Resolution service for consumer
disputes (competent authorities and information) regulations 2015, to provide an
independent review of complaints and dispute resolution services.

You will need to refer your complaint to Utilities ADR within 12 months after our final

utilitiesADR can be contacted as follows:

12-14 Walker Avenue
Stratford Office Village
Wolverton Mill
Milton Keynes
MK12 5TW

T: 0203 598 7390


W: or

Alternatively, you may use the European Commission’s electronic form:


Agamax - A specialist fuel additive designed to improve the 'burn quality' of domestic kerosene when used in range-style cookers and boilers and/or where vaporising burners are being utilised.
Find Out More


Keromax - A premium heating oil designed to lower carbon build-up; stabilizes fuel; inhibits sludge formation; keeps fuel fresher for longer; reduces service problems and improves system efficiency, Lowering fuel consumption.
Find Out More

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