If you would like to make a complaint, please contact our customer relations team at
email@example.com or call us on 0191 518 6770.
If, for any reason, you are unhappy with our response to your complaint, you can refer
your complaint to utilitiesADR, a division of The Retail Ombudsman, who is authorised
by the Government under the Alternative Dispute Resolution service for consumer
disputes (competent authorities and information) regulations 2015, to provide an
independent review of complaints and dispute resolution services.
You will need to refer your complaint to Utilities ADR within 12 months after our final
utilitiesADR can be contacted as follows:
12-14 Walker Avenue
Stratford Office Village
T: 0203 598 7390
Alternatively, you may use the European Commission’s electronic form: