Corporate Social Responsibility Policy
WCF Ltd is proud of its heritage as a valued and trusted company. Our culture and ethics have been developed throughout our trading history, stemming more than 100 years and we are committed to maintaining high standards and ensuring that all our activities are conducted in a safe, compliant and ethical manner.
We recognise our social responsibility to all our stakeholders including shareholders, employees, customers, the general public, supply partners, contractors and local communities, as well as to the wider environment.
Health & Safety
The safety and welfare of our stakeholders is of paramount importance to us. We have policies, processes and procedures in place to ensure that all reasonably practicable steps are taken to provide a safe and healthy environment and to identify any risks that might exist within the workplace. Our Health & Safety Policy clearly defines the responsibilities of our line managers and all our employees in promoting a culture of safety and identifying opportunities for improvement.
We promote a working culture that is fair and inclusive, encouraging all individuals to make their distinctive contributions for the collective success of the company. Our employment practices are non-discriminatory and provide equal opportunities for both existing and prospective employees ensuring that success is dependent upon the quality, effectiveness and skill base of our workforce.
We regard the maintenance of the highest ethical standards as an essential part of the way in which we do business. We have a Conflicts of Interest and Anti-Bribery Policy which is circulated to all employees. Our staff are required to conduct all their dealings with honesty, integrity, respect and fairness. We supply products that have been responsibly and ethically sourced whilst ensuring that the high quality of the products is never compromised.
We are aware of the potential social impact of our business dealings overseas. We deal with small family businesses only and undertake due diligence to ensure that safe and hygienic conditions are provided within the working environment and that workers are not treated harshly or unfairly. We pay a fair price for our products to ensure that all workers are paid a living wage within the country of manufacture. We would not deal with any supplier with whom we had concerns regarding the working conditions.
It is our goal to continually improve our environmental performance and to manage our activities to minimise wherever practical the effects of those activities on the environment.
We comply with Waste Packaging Regulations and are continually looking at further ways to reduce energy and water consumption, minimise waste packaging, decrease our emissions and integrate further recyclable and sustainable processes into our supply chains. This includes the identification of greater efficiencies in our vehicle routing. Where possible we will consider options for renewable energy installations within any property development activity. Many of our vehicles are fitted with monitoring equipment that enable us to record and review our fuel consumption and improve our driving techniques.
Given the potential for significant environmental impact from the loss of containment of even a small amount of our fuel oil products we have robust spillage procedures in place to ensure that all spills are treated seriously and responded to in accordance with established emergency procedures.
We comply with all relevant laws and regulations and consult with appropriate enforcing authorities, insurance companies, and professional and trade organisations to ensure that a custom of best practice is developed and encouraged. Customer Service We pride ourselves on the quality of our relationship with our customers. Within our mail order business we offer a generous refund policy and undertake regular feedback to establish the satisfaction of our customer base.
We actively support the communities in which we operate and encourage our employees to participate in charitable events. We hold small office events to raise money for local and national causes. A large proportion of products returned to us and sample products are donated to local charities.
Jo L Ritzema
A copy of the signed CSR Policy is available at reception, on the company’s website and on staff notice boards.