Please find below a list of our most frequently asked questions about ordering heating oil. If you are unable to find the answer you are looking for please get in touch and our team will be happy to assist.
A. Although some domestic boilers use gas oil, the vast majority of oil-fired boilers and cookers are fuelled by kerosene (also known as home heating oil, domestic heating oil, 28 second oil and burning oil.) If you are unsure which type of oil your heating system or range cooker uses, please contact us on 0191 5186770 and our team will be happy to assist. If you have a commercial fuel enquiry please contact us on 01434 602421 or email email@example.com.
A. It would be helpful if you know the capacity of your tank. You can work this out by taking the measurements of a metal tank or by locating the model number on a plastic tank (see next point for more information). You should also make sure that your boiler and tank have been recently serviced.
A. To calculate how much your tank holds you need to measure the length, width and height of your metal tank in feet and then multiply these 3 figures together. Then take the total and multiply by 6.25 to give the cubic capacity in gallons. To convert this figure to litres, multiply by 4.54.
Length 4ft x width 5 ft x height 4 ft, multiplied together = 80.
Multiply by 6.25 = 500 gallons.
To convert to litres, multiply 500 gallons x 4.54 = 2270 litre capacity tank.
If you have a plastic tank the capacity is embossed on most tanks near the lid. If you have any doubt, please check with your local technician who services your tank. If you need helping finding a domestic heating oil engineer OFTEC are able to help.
A: We offer a range of delivery options including:
We can also offer next day delivery, subject to availability.
Please note this does not include weekends or bank holidays. In the winter, when demand can be high, delivery times may vary. In the event, that you have run out of oil we will do our best to deliver to you as soon as possible.
A: Yes, we have a range of tankers to suit different access requirements. Please advise us at the point of order if you have any special requirements or access restrictions.
A: Yes - as, long as we can access your oil tank easily and it is unlocked you don't need to be present for your delivery.
A: All our deliveries are monitored by the tanker's meter and you will receive a printed reading showing you the precise amount dispensed. This will be left with you upon delivery.
A: The minimum delivery we can make is 500 litres. Don't forget when ordering heating oil, the larger the delivery quantity, the more money you save on price per litre.
A. By ordering heating oil in a larger quantity you will benefit from a lower price in pence per litre. This is because it is more cost effective for us to deliver larger quantities to you rather than making multiple trips. We pass this saving on to you by way of a lower rate.
A: Our tankers have hoses from 100ft to 150ft. Therefore, we can deliver your oil quickly and efficiently even if your tank is hard to reach. If you think you may have access restrictions, please contact us directly to discuss your order.
A: For most domestic orders we require payment prior to delivery. We do have monthly payment plans which can be set up to help you budget your heating oil deliveries and you can make a payment over the telephone. For commercial customers please contact us directly to discuss your account.
A: Fuel prices fluctuate daily so our prices will reflect changes in the market. We always do our best to offer you a competitive price.
A: All our products are refined to the highest British Standards, offering the best possible performance and economy - the British Standard specification for sulphur content in domestic heating oil is 0.05%. All refineries work to this specification, but in practice the sulphur content is often as little as 0.01%.
A: The Oil Firing Technical Association (OFTEC) is responsible for looking after the oil heating and cooking industry in the UK and Ireland. Visit their website at www.oftec.org for a wide range of information, including tips on how to increase the efficiency of your home heating system and for help finding a local technician.
A. First check that there actually is a problem, that the boiler is switched on and that the timer and thermostat are correctly set.
A. The first consideration is to stop the flow of oil. You can do this by turning off a valve, plugging a leak, stopping a pump etc. Next you must stop the leaked fuel getting into drains, finding its way underground and getting into water courses. This can often be achieved by making small dams with sand or soil, by placing absorbents on or in the path of the leaking oil. Then get in contact with a local tank replacement firm, to arrange an emergency tank repair/replacement, alternatively contact us and we will do it for you. We always recommend having insurance in place to cover you in the event of a leak or spillage as the clean-up costs can be very expensive.
You must report serious leakages to the Environment Agency.
Top tip: If you have a small leak on your plastic tank you can quite often do a "get you out of trouble" repair by rubbing a bar of soap over the split/hole. This fills the gap with soap and may give you a little more time to cope with the problem. Think twice before you act and always consider getting some expert help.