Please find below a list of our most frequently asked questions. If you are unable to find the answer you are looking for please get in touch and our team will be happy to assist.
Although some domestic boilers use gas oil, the vast majority of oil-fired boilers and cookers are fuelled by kerosene (also known as home heating oil, domestic heating oil, 28 second oil and burning oil.) If you are unsure which type of oil your heating system or range cooker uses, please contact us on 0191 5186770 and our team will be happy to assist. If you have a commercial fuel enquiry please contact us on 0191 5186770 or enquries@wcfnortheast.co.uk
It would be helpful if you know the capacity of your tank. You can work this out by taking the measurements of a metal tank or by locating the model number on a plastic tank (see next point for more information). You should make sure that your boiler and tank have been recently serviced.
To calculate how much your tank holds you need to measure the length, width and height of your metal tank in feet and then multiply these 3 figures together. Then take the total and multiply by 6.25 to give the cubic capacity in gallons. To convert this figure to litres, multiply by 4.54.
For example: Length 4ft x width 5 ft x height 4 ft, multiplied together = 80.
Multiply by 6.25 = 500 gallons.
To convert to litres, multiply 500 gallons x 4.54 = 2270 litre capacity tank.
If
you have a plastic tank the capacity is embossed on most tanks near the lid. If
you have any doubts, please check with your local technician who services your
tank. If you need help finding a domestic heating oil engineer OFTEC are able to
help.
We offer a range of delivery options including:
Economy – within 10 working days
Standard – within 5 working days
Premium – within 3 working days
Please note this does not include weekends or bank holidays. In the winter, when demand can be high, delivery times may vary. In the event, that you have run out of oil we will do our best to deliver to you as soon as possible.
Yes, we have a range of tankers to suit different access requirements. Please order direct and advise us at the point of order if you have any special requirements or access restrictions.
Yes - as long as we can access your oil tank easily you don’t need to be present for your delivery.
All our deliveries are monitored by the tanker’s meter and you will receive a printed reading showing you the precise amount dispensed. This will be left with you upon delivery.
The minimum delivery we can make is 500 litres. Don’t forget the larger the delivery quantity, the more money you save on price per litre.
By ordering a larger quantity you will benefit from a lower price in pence per litre. This is because it is more cost effective for us to deliver larger quantities to you rather than making multiple trips. We pass this saving on to you by way of a lower rate.
Our tankers have hoses from 100ft to 150ft. Therefore, we can deliver your oil quickly and efficiently even if your tank is hard to reach. If you think you may have access restrictions, please contact us directly to discuss your order.
For all domestic orders we require payment prior to delivery.
Fuel prices fluctuate daily so our prices will reflect changes in the market. We always do our best to offer you a competitive price.
All our products are refined to the highest British Standards, offering the best possible performance and economy - the British Standard specification for sulphur content in domestic heating oil is 0.05%. All refineries work to this specification, but in practice the sulphur content is often as little as 0.01%.
The Oil Firing Technical Association (OFTEC) is responsible for looking after the oil heating and cooking industry in the UK and Ireland. Visit their website at www.oftec.org for a wide range of information, including tips on how to increase the efficiency of your home heating system and for help finding a local technician.
